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Home > Microsoft Solutions and Ecosystem > Microsoft Dynamics CRM

Microsoft Dynamics CRM

Microsoft Dynamics™ CRM is a complete solution for managing customer relationships. It provides the tools and functionality required for the formation of a single, integrated view of your contacts from the first marketing contacts, then throughout the sales process and during the after-sales phases.

Modules include sales, marketing, customer service and integrated reporting tools, Dynamics CRM contributes to measurable improvement in business processes and helps your organization improve performance by strengthening your customer relationships.
 

Contact Neos-SDI to learn more

A CRM solution customized to fit your needs

The value of a CRM solution depends largely on its adoption by employees of the company. The goal with Microsoft Dynamics CRM 4.0, was to strengthen the integration of CRM with applications your employees use every day: Microsoft Office and Outlook. This familiarity provides for faster adoption by end-users, less time spent on training and eliminates the need to switch between applications. In summary: Dynamics CRM means your employees will be more productive with each customer contact. 

With Microsoft Dynamics CRM, you create a repository of customer data forming a natural extension of your daily work tools. With Outlook, your employees look for information, manage their emails, and set appointments while taking into account the entire history of the customer relationship. Users access modules for sales, marketing and service to make business decisions, create marketing campaigns, solve customer problems and generate reports on the business, without ever leaving Outlook.

Automating the Sales Force

Optimize your business initiatives through the familiar features and intelligent Microsoft Dynamics CRM software. Enjoy the intuitive interface and incorporated Microsoft Office functionality in order to have more time with your customers, reduce sales cycles, improve rates of execution and have key information in real time.

Client Service

Microsoft Dynamics CRM adapts to the changing needs of customers through a robust and flexible service solution. Users have a familiar mode of operation and an interface that allows them to work in a personal and natural way. This smart solution provides professional customer service advice in both theory and practice.

The result is a connected, collaborative and integrated organization.

Marketing

Get a CRM marketing solution that is flexible, easy to use and designed to fit your business. Turn each point of contact into a marketing opportunity and leverage this potential within your customer base. The familiar and intelligent marketing capabilities of Microsoft Dynamics CRM allow you to market more effectively, improve productivity and collect actionable information as part of your marketing initiatives.

CRM Scope

Organizations must manage other relationships that are key to their success - employees, partners, suppliers, distributors, contractors and other key stakeholders or material entities (fleet management services for example). Microsoft Dynamics CRM can be easily customized to enhance the value of all relationships, increase business relevance, promote excellence and enhance the functional approach to business.

Client References

DSN

To gain continuity of service and performance, DSN, moved its information system into a Hyper-V cluster; an architecture that stands out for its ease of operation.

In production since late 2009, the solution already provides tangible benefits with the time to access applications significantly reduced.   Additionally, Hyper-V provides a technical foundation on which DSN will be able to accommodate new business applications and collaboration.

"With this platform, we are now equipped to carry out our plans for PRA, GED and, more generally, to better manage our information"

 

Technologies

Cluster Hyper-V

ZenithOptimedia (Groupe Publicis)

Developed exclusively with Microsoft solutions (SQL Server 2005. Net framework 3.5), the collaborative platform "e-territoires.net" allows ZenithOptimedia to effectively manage tens of thousands of media campaigns simultaneously for its client, Intermarché. Centralized applications, security exchange, monitoring records, archiving, ROI calculation ...extranet has profoundly changed the way agency and client connect.  The extranet 'e-territorial' proves a reliable tool. This solution now provides a real competitive advantage and has helped strengthen our relationships with our client. Without the listening skills and technical expertise of Neos-SDI, such success would not have been possible. "Jean-Marc Orhan, DG Territories

Technologies

Neos-SDI proposed an extranet with all major functionalities, including:

- The management of repositories, application life cycle management, user permissions and alerts and notifications to monitor actions
- Managing a history of actions and changes to files
- The publication of reports and statistics

 

Natixis

Natixis participated in the Microsoft TAP program to address the migration of its servers from Windows Server 2003 to Windows Server 2008.

A key influencer in the decision to migrate from 2003 to 2008 was Windows PowerShell, the new scripting language from Microsoft that provides powerful control and supervision over the "High Availability" Windows Server 2008 for their critical applications.

"The ability to test Windows Server 2008 before buying it was a real asset. This allowed us to learn about new features and improvements but also to budget for the migration of our servers." François Dominati, Team Leader at Natixis

 

Technologies

Microsoft® Windows Server 2008

Microsoft® Windows PowerShell

Microsoft® .Net Framework 2.0



SPEIG

Colas Group was searching for a way to consolidate and organize information previously broadcast across various internal portals.  The solution Neos-SDI proposed was the creation of a world-class Intranet "e-Colas."  

Neos-SDI quickly ramped up on the project and designed, in a short time, an intranet solution that was stable, sustainable and scalable based on an approach and methodology appropriate for their business needs.

"The ability of Neos-SDI to ramp up so quickly on a project they had not initialized is remarkable. This is certainly the mark of rare technical expertise." Wurffel Olivier, Director of Developments Speig

 

Technologies

Microsoft® Office SharePoint Server 2007 (services, integration, and customized development)

AstraZeneca

To remain competitive in a highly saturated market, AstraZeneca must differentiate themselves by offering innovative tools. The IT department decided to redesign the information systems architecture by building it on Microsoft technologies in order to accelerate the development cycle and ensure better project management. Neos-SDI participated in the development of the technical architecture by implementing .Net technology, and developing strategic business applications designed for process optimization and encourage information sharing within the different sectors of the group.

"We found a partner to accompany us on the development of strategic applications: Neos-SDI is known for this technological expertise. Understanding our requirements, they were able to be creative in bringing us pragmatic answers." Blangeard Kim, Project Manager AstraZeneca

Technologies

Microsoft Windows Server

.Net framework

Microsoft SQL Server

Microsoft Reporting Services

Microsoft SharePoint Server

MOSS

Infopath

GO Sport

By leveraging the BI tools in Microsoft SQL Server 2005, the group Go Sport was able to significantly improve inventory management in ts stores, to the great satisfaction of its customers.   The new BI analysis tools allowed Go Sport to identify key preformance indicators that lead to better analysis of sales trends and inventory management.  By implementing changes based on this new information, we were able to simply and effectively contribute to the overall success of the brand.  

"The progress created by the new Business Intelligence solution is tangible. The time we spent yesterday to find the data, consolidate it and finally cross out each index is now exclusively devoted to the study of dozens of key performance indicators. We already had the data but now we are able to access it and the accuracy of our projections in terms of sales or inventory management. This was a considerable gain for our company." Arnaud Scheffer, Assistant Purchasing Director

Technologies

A data warehouse consists of several data marts

ETL system for loading the warehouse

An OLAP database as an analytical data source 

A dashboard and publishing tool

Altisys

The General Manager of Altisys wanted to integrate the new version of SQL Server as part of its overall development plans. Through an envisioning session with Neos-SDI where we were shown a variety of solutions, demos and a roadmap for implementation, Altisys obtained a comprehensive overview of existing solutions. The result: the discovery of Microsoft's BI offering and how that solution fit in with the roadmap of their future development plans.  

"This format is effective in promoting exchanges between Neos-SDI consultants and our teams. We got concrete answers to our operational questions. Today we know this Microsoft technology matches the expressed needs of our customers allowing us to anticipate our future developments, incorporating features that take full advantage of this technology." Jean-René Sellos, Deputy Director General of Altisys

Technologies

Microsoft SQL Server

Microsoft Integration Services 

Microsoft Analysis Services 

Microsoft Reporting Services

Microsoft Business Scorecard Manager

Microsoft Operation Manager